Privacy Policy

When you use Melbet, some information comes from you, and some is collected automatically. Both parts matter, and we want you to know about them.

We collect data you provide directly. This includes your name, date of birth, contact details, and documents for account verification. It also covers anything you send when contacting support by chat, email, or phone.

We collect information about your activity. This includes your deposits, bets, withdrawals, and any bonuses used. These details help us manage your account properly and keep records up to date.

Technical data is also collected. We may record your IP address, device type, browser version, location data, and the time you access our site. (This shows us how the platform is used and helps protect it from fraud.)

We also track how you interact with our messages — for example, whether you open our emails or click on links in promotions.

This may sound like a lot, but every piece has a clear purpose. We only collect what’s needed to run the service safely and follow legal rules.

We collect data for clear, practical reasons. Every piece has a role, and nothing is gathered without purpose.

Your data allows us to create and manage your account. It helps us process your deposits, bets, and withdrawals correctly. Without it, basic services wouldn’t work.

We also use it to follow legal rules. This includes identity checks, age verification, and anti-money laundering requirements. (These exist to protect you and the platform.)

Some data helps secure the platform. It allows us to detect fraud, protect accounts, and monitor technical issues before they become serious.

We analyse general activity to improve our services, for example, making the site faster or fixing confusing steps during registration.

Sometimes your data is used for marketing, like sending offers or news about our services. This only happens if you’ve agreed to it. And you can change that choice at any time.

All other uses stay within clear limits too. Your data serves daily operations and long-term security, but never goes beyond what’s truly needed.

Sometimes we need to contact you. These messages are usually very practical — confirmations, security alerts, or payment updates.

We may also occasionally send news about new features, special offers, or upcoming events. This only happens if you’ve chosen to receive them. (And you can change that choice anytime.)

Managing your settings is simple. You can do it in your account or by clicking “unsubscribe” in any email. It only takes a moment.

We keep our messages short and relevant. No spam. No pressure. Just information that might be useful to you.

Sharing Your Data with Third Parties

Sometimes we need to share your data with trusted partners. This only happens when it’s truly necessary.

We may work with service providers who help run the platform, for example, payment systems, hosting companies, or analytics tools. They only receive the data needed for their tasks and must keep it fully secure.

In some cases, we may share data with regulators, courts, or law enforcement. This only happens when required by law or when there are investigations into fraud or money laundering.

Your data may also be shared with sports or betting organisations if there are suspicions of unfair play or match-fixing.

One thing is certain: we never sell your personal data. It’s only used to run your account and keep the platform safe.

You can receive updates through messaging apps like Telegram, WhatsApp, or Viber. These channels are optional. You decide whether to use them or not.

If you connect one of these apps, your phone number is passed through their official API. This is what allows messages to reach you. Nothing else is shared. (We follow each app’s privacy rules in this process.)

No messages are sent without your consent. And if you change your mind, you can turn them off at any time.

It’s a simple way to stay informed, only if you want to.

We take data security very seriously. Your personal information is stored with strong protective measures.

All connections to Melbet use secure 128-bit SSL encryption. Access to all our systems is limited, and all our servers are protected by firewalls.

We keep your information only as long as it’s actually needed. When the purpose is fulfilled or the law requires deletion, data is securely removed without delay.

At the same time, no transfer over the Internet can be 100% secure. We can’t control every step before your data reaches us. But once it’s in our hands, we protect it to the highest standards possible.

This balance keeps your data safe without holding it longer than necessary.

We process your data only for the reasons mentioned in this policy. Nothing beyond that.

Every action rests on a legal basis, for example, providing services, meeting regulations, or protecting the platform from fraud. (If a new purpose comes up, we’ll ask for your consent first.)

We also aim to stay transparent. This means you can always see what types of data we collect and how it’s used. No hidden processing, no secret databases.

This transparency is part of our responsibility — and it helps you trust how your data is handled.

You have full rights over your personal data. Knowing them helps you stay in control. Here’s what you can do:

• Access your data. You can ask what information we hold and how we use it;
• Correct it. If something is incomplete or wrong, you can ask us to update it;
• Delete it. You can request removal of your data when the law allows;
• Limit its use. You can ask us to pause processing in certain situations;
• Transfer it. You can get your data in a readable format or ask us to send it to another provider (if technically possible);
• Object to it. You can oppose processing based on our legitimate interests, or stop direct marketing;
• Withdraw consent. If you gave consent before, you can take it back at any time. (Past use will still remain legal.)

These rights exist to protect your privacy, and we’ll respect them all.

Exercising your rights is simple.

You can contact our support team by email and mention “Privacy Request” in the subject line. This helps your message reach the right people quickly.

Tell us which right you’d like to use, for example, access, correction, or deletion. We may ask for proof of identity to keep your account secure. (This prevents unauthorized access to your data.)

We aim to respond within a reasonable time and will explain the outcome of your request.

We may update this privacy policy from time to time.

Any changes will appear on this page. The new version takes effect as soon as it’s published.

We recommend checking it occasionally,  just to stay informed about how your data is handled.